Welcome to Top Notch Stitching. These Terms and Conditions govern your use of our website and the purchase of products and services offered through our online store.

By using our website or placing an order, you agree to these terms. Please review them carefully before making a purchase.

1. General Information

Top Notch Stitching is a custom apparel, embroidery, printing, and promotional products business located in Sheldon, Iowa.

Our products and services include custom clothing, embroidered merchandise, school spirit wear, business apparel, personalized gifts, and promotional products.

We reserve the right to update website content, product offerings, pricing, and these Terms and Conditions when necessary.

2. Products and Availability

We make reasonable efforts to display accurate product descriptions, specifications, colors, sizes, and pricing.

However:

• Colors may appear differently depending on screen settings.
• Product availability may change.
• Minor variations may occur in embroidery, printing, or product placement.
• Certain products may be discontinued or temporarily unavailable.

If a purchased product becomes unavailable, we will contact you to discuss suitable alternatives or a refund.

3. Custom Orders and Personalization

Many products offered by Top Notch Stitching are customized or made to order.

Customers are responsible for providing accurate information, including:

• Names and personalization details
• Correct spelling and wording
• Apparel sizes and colors
• Artwork and logo files
• Quantities and customization preferences

When an artwork proof is provided, customers should carefully review it before approval.

Approval authorizes us to proceed with production based on the approved specifications.

We are not responsible for errors contained in customer-provided information or approved artwork that we reproduce accurately. We remain responsible for errors caused by our production process.

4. Artwork and Intellectual Property

By submitting designs, logos, images, or other artwork, you confirm that you own the materials or have obtained the necessary authorization to use them.

You agree not to submit material that infringes another party’s intellectual property rights or violates applicable law.

Top Notch Stitching reserves the right to decline orders involving unauthorized, unlawful, or otherwise inappropriate materials.

Customer artwork remains the property of its respective owner. Submission grants Top Notch Stitching permission to use the materials as reasonably necessary to prepare and fulfill the requested order.

5. Pricing and Payment

All prices are listed in U.S. dollars unless otherwise stated.

Applicable taxes, shipping charges, and additional customization fees may be added to the final purchase total.

Payment requirements will be communicated through checkout, an invoice, or a custom order quotation.

We reserve the right to correct pricing or listing errors. If an error affects a submitted order, we will notify you and provide an opportunity to accept the corrected price or cancel the affected order for a refund.

6. Order Confirmation

After placing an online order, you may receive an order confirmation by email.

An order confirmation acknowledges receipt of your order but does not guarantee availability or acceptance of all requested customization.

If additional information, artwork approval, or payment is needed, our team may contact you before production begins.

7. Production and Processing Times

Production times vary depending on:

• Product availability
• Customization requirements
• Order quantity
• Artwork approval
• Seasonal demand
• Supplier availability

Estimated production or fulfillment timelines will be communicated through product listings, checkout, quotes, or order correspondence.

Time-sensitive orders should be discussed with our team before purchase.

If we cannot fulfill an order within the applicable shipping timeframe, we will provide the required notice and cancellation or refund options.

8. Shipping and Local Pickup

Available shipping or pickup options will be communicated during checkout or order coordination.

Shipping charges, when applicable, depend on the selected service, destination, and order details.

Customers are responsible for providing accurate delivery information.

Local pickup may be available for eligible orders when offered.

Please review our separate Return and Shipping Policy for additional information.

9. Returns, Exchanges, and Refunds

Customized, personalized, embroidered, or made-to-order items generally cannot be returned or exchanged due to a change of mind, incorrect size selection, or customer-provided design errors.

If an item arrives damaged, defective, or different from the approved order due to our error, please contact us for assistance.

Eligible non-customized merchandise may be returned in accordance with our Return and Shipping Policy.

Nothing in these terms limits rights or remedies that cannot legally be excluded.

10. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible.

For custom merchandise, cancellation or changes may not be possible once production has begun.

Orders that have not entered production may be eligible for cancellation, subject to any previously disclosed nonrefundable services or costs and applicable law.

11. Team, School, and Organization Stores

Special ordering deadlines, production schedules, group fulfillment arrangements, or pickup instructions may apply to school, team, business, and organization storefronts.

Any additional terms will be communicated through the applicable store or ordering process.

Customers are responsible for reviewing specific store deadlines before placing an order.

12. Website Usage

You agree to use our website only for lawful purposes.

You may not:

• Attempt unauthorized access to website systems.
• Interfere with website functionality.
• Submit fraudulent purchases or requests.
• Upload malicious code or unlawful materials.
• Copy or distribute website content without authorization.

We may restrict access or cancel fraudulent or unlawful orders where appropriate.

13. Website Content

Website graphics, text, branding, design elements, and original content belong to Top Notch Stitching or their respective owners.

Third-party trademarks and product names remain the property of their respective owners.

Nothing on our website grants permission to reproduce or commercially use protected materials without authorization.

14. Disclaimer and Limitation of Liability

We make reasonable efforts to maintain accurate information and reliable website functionality.

However, website access may occasionally be interrupted by maintenance, technical problems, or circumstances beyond our control.

To the extent permitted by applicable law, Top Notch Stitching is not responsible for indirect or consequential losses resulting from use of the website.

These terms do not exclude liability or customer protections that cannot legally be excluded.

15. Governing Law

These Terms and Conditions are governed by the applicable laws of the State of Iowa and the United States, without limiting mandatory consumer protections that may apply elsewhere.

16. Changes to These Terms

We may revise these Terms and Conditions periodically.

Updated terms will be posted on this page. Changes will not retroactively remove rights that have already accrued under an existing purchase.

17. Contact Information

If you have questions about these Terms and Conditions, please contact:

Top Notch Stitching
512 9th St
Sheldon, IA 51201
Phone: (712) 324-5269
Email: sheldontopnotchstitching@gmail.com