At Top Notch Stitching, we take pride in creating quality custom apparel, embroidery, printed merchandise, and personalized products.

Because many items are made specifically for each customer, our return and refund policies differ between customized products and regular retail merchandise.

Please review the following information before placing your order.

1. Custom and Personalized Products

All customized, personalized, embroidered, printed-to-order, and made-to-order products are considered final sale once production begins.

These products are generally not eligible for returns or exchanges due to:

• Incorrect size selection by the customer
• Changes in personal preference
• Spelling or design details supplied or approved by the customer
• Ordering the wrong product, color, or quantity
• Minor differences in product appearance or screen color representation

This policy applies to custom apparel, personalized gifts, embroidered products, promotional merchandise, and similar made-to-order items.

If we make a mistake, we want to make it right. Items that arrive defective, damaged, or incorrectly produced due to our error may qualify for a replacement, correction, or refund.

2. Returns for Non-Customized Merchandise

For eligible standard retail products that have not been personalized or made to order, we accept return requests within 14 days of delivery or pickup.

To qualify:

• Items must be unused, unworn, and unwashed.
• Original tags and packaging should be included when available.
• Proof of purchase is required.
• The product must be eligible for return.

Items that are personalized, customized, marked final sale, or otherwise excluded from returns are not eligible for standard change-of-mind returns.

Please contact us before returning merchandise so we can confirm eligibility and provide instructions.

3. Damaged, Defective, or Incorrect Orders

If there is a problem with your order, please contact us promptly after receiving it.

If possible, notify us within 7 days so we can investigate and resolve the issue quickly.

Include:

• Your name and order number
• A description of the issue
• Photos of the product, if applicable
• Your preferred contact information

If the issue is due to an error on our part, we will work with you to provide an appropriate remedy, which may include correction, replacement, or refund.

This requested notification period does not limit any rights available under applicable law.

4. Exchanges

Exchanges for eligible, non-customized products may be possible depending on product availability.

Custom merchandise generally cannot be exchanged for another size, color, or design once production has begun.

Please verify sizing carefully before placing your order.

5. Refunds

Once an eligible return has been received and reviewed, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval.

Financial institutions may require additional time to reflect the refund.

Original shipping charges are generally nonrefundable for discretionary returns, unless otherwise required by law or the return results from our error.

6. Return Shipping Costs

For eligible returns resulting from a customer’s change of mind, the customer is responsible for return shipping costs.

If an item was defective, damaged, or incorrectly fulfilled due to our error, Top Notch Stitching will provide an appropriate resolution, including covering reasonable return shipping costs when a return is required.

Do not send merchandise back without first contacting our team.

7. Order Processing and Production

Processing times depend on product type, availability, customization, and order quantity.

Standard Products: Orders are prepared according to product availability and the estimated fulfillment timeframe provided at checkout or during order confirmation.

Custom Apparel and Embroidery: Production scheduling depends on the project requirements, artwork approval, and availability of materials.

Team and School Orders: Products ordered through special storefronts may be produced in groups after an ordering deadline.

Estimated shipping dates or production schedules will be communicated when available. These estimates are not guaranteed delivery dates unless expressly agreed.

8. Shipping Options and Rates

Shipping methods and rates vary based on product size, order quantity, destination, and available shipping services.

Any applicable shipping charges will be displayed at checkout or provided in the order quotation before purchase.

Customers are responsible for verifying their shipping address before submitting an order.

9. Local Pickup

Local pickup may be available for eligible purchases when selected or arranged during ordering.

Our business is located at:

Top Notch Stitching
512 9th St
Sheldon, IA 51201

Store Hours:
Monday: 9:00 AM – 7:00 PM
Tuesday–Friday: 9:00 AM – 5:00 PM

We recommend confirming that your order is ready before visiting.

10. Shipping Delays

Shipping or production may be affected by supplier shortages, weather conditions, carrier interruptions, or unusually high order volumes.

If an order cannot ship within the promised timeframe, we will contact you as required and provide an opportunity to accept a revised shipping date or cancel the affected order for a prompt refund.

If no shipping timeframe was specified at purchase, applicable federal requirements regarding shipment within 30 days, delay notices, and refunds will apply.

We will communicate significant updates that affect your order.

11. Lost or Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, please contact us.

We will assist with reviewing shipment information and coordinating with the shipping carrier where appropriate.

We will address lost, damaged, or undelivered orders in accordance with applicable law and the circumstances of the shipment.

12. Cancellations and Order Changes

If you need to change or cancel an order, please contact us immediately.

Standard merchandise orders may be eligible for cancellation before shipment.

Custom orders may only be changed or canceled before production begins, subject to applicable law and any clearly disclosed charges for completed work.

After customization or production begins, cancellation may not be possible.

13. Contact Us

For returns, refunds, shipping questions, or issues with your order, please contact:

Top Notch Stitching
512 9th St
Sheldon, IA 51201
Phone: (712) 324-5269
Email: sheldontopnotchstitching@gmail.com

We appreciate your business and look forward to helping you with your next custom apparel or embroidery project.